The paperwork · Shipping

Dispatch notes

Every order from this catalog ships from Amazon's shelves through Amazon's couriers — we keep no warehouse and tape no boxes. Prime timelines apply where your account carries them, and tracking appears in Your Orders the moment a label exists.

Sand is heavy — that is physics, not policy — and it is also why our collection kits are portioned the way they are: three 11 oz bags is the optimized single collection that stays affordable to ship. If a box arrives with a settled or shifted bag, the sand inside is unharmed; hydrophobic coating does not mind the ride.

Strips travel sealed in their tubes with desiccant and arrive ready; just don't store them in a steamy bathroom afterward — humidity is the one courier that damages them.

For anything mid-transit, Amazon's delivery pages can see your parcel in ways we cannot. If a shipment truly vanishes and their channels leave you circling, write to the front desk and we'll point you at the right counter to knock on.