The paperwork · Contact

The front desk

One inbox, read by people: [email protected]. The practice itself sits at 827 Lincoln Avenue, Unit B11, West Chester, PA 19380 — and the phone line, 888-999-3050, is answered during Eastern business hours.

Good notes for this desk: a broken link, a spec that reads wrong, a price that looks stale, a question our waiting-room reading didn't answer, or a collection story from your own bathroom floor — triumphant or otherwise. We read those twice.

Notes better sent elsewhere: order and delivery status (Amazon's Your Orders sees your parcel; we cannot), and anything about your animal's actual health. A strip result that worries you belongs in front of your veterinarian today, not in our inbox — we make the early-warning system, they make the calls.

We answer within two days, usually faster. Notes that open with the cat's name get read first; that is simply policy.